Step 2 · Your complaint email
Ready to send
Open in Gmail opens the Gmail app on your Android phone (or Gmail on your computer) with To, CC, subject and the full text already filled in — just press Send. On iPhone, tap Copy email, open the Gmail app, start a new message and Paste — the To, CC and Subject lines are at the top of the copied text (or copy each one with the small Copy buttons above). Want to add a screenshot or notice? Attach it in Gmail with the paperclip. Use a different email service? Tap Copy email and paste it there.
What happens next
- Keep the complaint number. The lender must reply with a complaint / ticket number. Save it along with this email.
- Wait 30 days. Lenders must resolve complaints within 30 days. Keep screenshots of any further calls or messages.
- Not resolved? Complain free of cost to the RBI Ombudsman at cms.rbi.org.in and attach this email as proof that you complained to the lender first.
- Still being harassed? Our experts take over recovery calls, draft escalations and negotiate your settlement — see paid services.
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